Text 15873, 187 rader
Skriven 2007-02-05 22:57:24 av Rich Gauszka (1:379/45)
Ärende: Re: Microsoft extends free support for Vista, Office
============================================================
From: "Rich Gauszka" <gauszka@dontspamhotmail.com>
This is a multi-part message in MIME format.
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It's 90 days free for someone who purchases Vista retail. That doesn't =
include OEM support which means that the majority of Vista users will be = at
the mercy of the computer manufacturer they purchased the product = from. In my
opinion it's just a smokescreen for a rather hefty support = increase=20
The kb states that Office 2007 free 90 support starts the first time =
the customer contacts Microsoft support and not with activation. That = might
prove interesting to see what happens after a customer has the = product for a
few years and finally decides to call=20
http://support.microsoft.com/kb/302878/en-us
Question 5: When does the 90-day support timeframe start?=20
Answer 5: Microsoft Product Activation (MPA) policy requires that = products
such as Windows Vista and 2007 Microsoft Office system be = activated within 30
days of purchasing the product. For Windows Vista, = the 90-day support
timeframe will start when the customer activates the = product. For the 2007
Microsoft Office system, the 90 days will be based = upon the first time that
the customer contacts Microsoft support
"Rich" <@> wrote in message news:45c7f63d$1@w3.nls.net...
Expanded probably refers to the following from =
http://support.microsoft.com/gp/vista_supoffnew.
Retail product support: On January 30, 2007, Microsoft's support =
policy for new retail versions of Windows Vista and 2007 Microsoft = Office
system will change to support Microsoft customers within a 90-day = timeframe
at no charge. By enhancing Microsoft's support benefit = available to consumers
within a 90-day timeframe, we are welcoming = customers to contact Microsoft as
often as they need during this = important time. Microsoft's existing support
policy for Windows XP and = prior versions of Office will not change.
Customers previously could call only twice before being charged and =
can now call as often as they need for 90 days.
Rich
"Rich Gauszka" <gauszka@dontspamhotmail.com> wrote in message =
news:45c7da0c$1@w3.nls.net...
A reader tipped me to the change. When I asked Microsoft for =
comment, a=20
spokeswoman provided me with the following statement:
"Microsoft has expanded the pricing model for assisted support =
inquiries=20
for consumers across all supported versions of Windows and Office =
products=20
with the launch of Windows Vista and 2007 Microsoft Office system. =
This=20
change was timed in conjunction with the worldwide launch of Windows =
Vista=20
and 2007 Microsoft Office system to retail customers."
(This is a novel use of "expanded," I have to say. How about "upped =
the=20
price"?)
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<DIV><FONT face=3DArial size=3D2>It's 90 days free for someone who =
purchases Vista=20
retail. That doesn't include OEM support which means that the majority = of
Vista=20
users will be at the mercy of the computer manufacturer they purchased = the=20
product from. In my opinion it's just a smokescreen for a rather hefty =
support=20
increase </FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2> The kb states that Office 2007 =
free 90=20
support starts the first time the customer contacts Microsoft = support
and=20
not with activation. That might prove interesting to see what = happens
after=20
a customer has the product for a few years and finally decides to=20
call </FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2><A=20
href=3D"http://support.microsoft.com/kb/302878/en-us">http://support.micr=
osoft.com/kb/302878/en-us</A></FONT></DIV>
<DIV><STRONG>Question 5: When does the 90-day support timeframe=20
start?</STRONG>=20
<P></P>Answer 5: Microsoft Product Activation (MPA) policy =
requires that=20
products such as Windows Vista and 2007 Microsoft Office system be =
activated=20
within 30 days of purchasing the product. For Windows Vista, the 90-day =
support=20
timeframe will start when the customer activates the product. For the = 2007=20
Microsoft Office system, the 90 days will be based upon the first time = that
the=20
customer contacts Microsoft support</DIV>
<DIV> </DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>"Rich" <@> wrote in message <A=20
href=3D"news:45c7f63d$1@w3.nls.net">news:45c7f63d$1@w3.nls.net</A>...</DI=
V>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV><FONT face=3DArial size=3D2> Expanded probably refers =
to the=20
following from <A=20
=
href=3D"http://support.microsoft.com/gp/vista_supoffnew">http://support.m=
icrosoft.com/gp/vista_supoffnew</A>.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
<DIV><STRONG>Retail product support:</STRONG> On January 30, =
2007,=20
Microsoft=92s support policy for new retail versions of Windows =
Vista and 2007=20
Microsoft Office system will change to support Microsoft customers =
within a=20
90-day timeframe at no charge. <U>By enhancing Microsoft=92s support =
benefit=20
available to consumers within a 90-day timeframe, we are welcoming =
customers=20
to contact Microsoft as often as they need during this important =
time.</U>=20
Microsoft=92s existing support policy for Windows XP and prior =
versions of=20
Office will not change.</DIV></BLOCKQUOTE>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Customers previously could call only =
twice before=20
being charged and can now call as often as they need for 90 =
days.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Rich</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Rich Gauszka" <<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">gauszka@dontspamhotmail.com</=
A>>=20
wrote in message <A=20
=
href=3D"news:45c7da0c$1@w3.nls.net">news:45c7da0c$1@w3.nls.net</A>...</DI=
V><BR>A=20
reader tipped me to the change. When I asked Microsoft for comment, =
a=20
<BR>spokeswoman provided me with the following =
statement:<BR><BR> =20
"Microsoft has expanded the pricing model for assisted support =
inquiries=20
<BR>for consumers across all supported versions of Windows and =
Office=20
products <BR>with the launch of Windows Vista and 2007 Microsoft =
Office=20
system. This <BR>change was timed in conjunction with the worldwide =
launch=20
of Windows Vista <BR>and 2007 Microsoft Office system to retail=20
customers."<BR><BR>(This is a novel use of "expanded," I have to =
say. How=20
about "upped the =
<BR>price"?)<BR><BR></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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