Text 16944, 261 rader
Skriven 2007-02-27 13:57:56 av Rich (1:379/45)
Kommentar till text 16938 av Rich Gauszka (1:379/45)
Ärende: Re: Adobe 8 DRM nightmare
=================================
From: "Rich" <@>
This is a multi-part message in MIME format.
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What does this have to do with DRM? Or do you use DRM for everything =
from actual DRM to encrypted email to password protected ZIP files to =
SSL/TLS?
Rich
"Rich Gauszka" <gauszka@dontspamhotmail.com> wrote in message =
news:45e4792a$1@w3.nls.net...
Adobe - If you use a disk defragger the activation doesn't like it?
=
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
when it comes to stupid IT designs as far as the activation issues I=20
encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, because =
the=20
demos and features looked great. After installing it, I didn't really =
use it=20
for a few months. Then I went to use it and it said it was not =
activated."
When the reader went to the menu, he was puzzled to see both the =
"Activate'=20
and "Deactivate' buttons turned off. "Seems stupid -- shouldn't one =
always=20
be highlighted?" the reader wondered. "After calling in, Adobe told me =
to=20
run the repair function. I did, and it worked for one day, and then it =
was=20
deactivated again and both buttons were off again. I called again and =
waited=20
on hold forever to be told to uninstall and reinstall. So I =
uninstalled and=20
it deactivated. I went to reinstall and it said I did not have an =
original=20
product to upgrade from. Wow, like I'm supposed to keep all =
hundred-plus key=20
codes I've ever had from Adobe. So after about 3 more people and a lot =
more=20
time on the phone I got around the installation and activated again =
with a=20
temp key. Then within hours it deactivated again."
The reader then entered a support nightmare from which he is yet to =
awaken.=20
For weeks on end, tech after tech would tell him to run the repair =
function=20
and reinstall. When that wouldn't work, the techs would begin =
speculating as=20
to what changes he should make to him computer to placate the =
activation=20
gods. "Gee, the guy would say, why do you need to mirror your hard =
drive?"=20
the reader wrote. "Then they send me to another and the guy says, gee, =
if=20
you upgrade or restore your drive, or change your configuration, or =
backup=20
to Ghost, or use a RAID array, or use a disk defragger, the activation =
doesn't like it. Then they start asking why I need to do these things, =
which=20
is none of their business."
Some of the Adobe techs mentioned that what the reader really needed =
to fix=20
the activation problem was "Patch 2.70." Unfortunately, it seems Patch =
2.70=20
is not provided to just any old Acrobat customer, and the reader had =
to=20
supplicate his way up the support ladder to find someone who could =
authorize=20
sending it to him. "I finally get to the right guy and he asks me why =
I need=20
it and why I can't stop mirroring and defragging and using Ghost. =
Finally he=20
says he'll escalate the issue and I'll have an e-mail in 24 hours. =
Next day=20
there's no e-mail so I call back. It was never escalated and I have to =
start=20
the process of filing to get the patch all over again."
The reader is a stubborn man, though, and he eventually prevailed upon =
Adobe=20
to send him Patch 2.70. It didn't help. Several more weeks of =
escalations to=20
supervisors and higher levels of Adobe support have followed, without=20
success. Last week Adobe promised to send him a copy of Acrobat - =
presumably=20
the corporate version - that would get around the problem. But at last =
report it still hasn't shown, so the reader's copy of Acrobat 8 =
remains=20
deactivated.
"The amount of time, support, and money that Adobe and I have wasted =
on this=20
is crazy," the reader wrote. "I understand protecting your product, =
but=20
these people have gone way overboard with this activation that's tied =
so=20
closely to the hardware that you can't do anything that doesn't upset =
it.=20
Many people back up, restore, defrag and mirror disks and many more =
will do=20
so as the prices come down. I think Adobe needs to clean some =
management=20
house, toss out this stupid activation process, and get something that =
works=20
instead of the runaround."
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<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2> What does this have to do =
with=20
DRM? Or do you use DRM for everything from actual DRM to encrypted =
email=20
to password protected ZIP files to SSL/TLS?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Rich</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Rich Gauszka" <<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">gauszka@dontspamhotmail.com</=
A>>=20
wrote in message <A=20
=
href=3D"news:45e4792a$1@w3.nls.net">news:45e4792a$1@w3.nls.net</A>...</DI=
V>Adobe=20
- If you use a disk defragger the activation doesn't like =
it?<BR><BR><A=20
=
href=3D"http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac=
tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba=
t_activat.html</A><BR>when=20
it comes to stupid IT designs as far as the activation issues I=20
<BR>encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, =
because the=20
<BR>demos and features looked great. After installing it, I didn't =
really use=20
it <BR>for a few months. Then I went to use it and it said it was not=20
activated."<BR><BR><BR>When the reader went to the menu, he was =
puzzled to see=20
both the "Activate' <BR>and "Deactivate' buttons turned off. "Seems =
stupid --=20
shouldn't one always <BR>be highlighted?" the reader wondered. "After =
calling=20
in, Adobe told me to <BR>run the repair function. I did, and it worked =
for one=20
day, and then it was <BR>deactivated again and both buttons were off =
again. I=20
called again and waited <BR>on hold forever to be told to uninstall =
and=20
reinstall. So I uninstalled and <BR>it deactivated. I went to =
reinstall and it=20
said I did not have an original <BR>product to upgrade from. Wow, like =
I'm=20
supposed to keep all hundred-plus key <BR>codes I've ever had from =
Adobe. So=20
after about 3 more people and a lot more <BR>time on the phone I got =
around=20
the installation and activated again with a <BR>temp key. Then within =
hours it=20
deactivated again."<BR><BR><BR>The reader then entered a support =
nightmare=20
from which he is yet to awaken. <BR>For weeks on end, tech after tech =
would=20
tell him to run the repair function <BR>and reinstall. When that =
wouldn't=20
work, the techs would begin speculating as <BR>to what changes he =
should make=20
to him computer to placate the activation <BR>gods. "Gee, the guy =
would say,=20
why do you need to mirror your hard drive?" <BR>the reader wrote. =
"Then they=20
send me to another and the guy says, gee, if <BR>you upgrade or =
restore your=20
drive, or change your configuration, or backup <BR>to Ghost, or use a =
RAID=20
array, or use a disk defragger, the activation <BR>doesn't like it. =
Then they=20
start asking why I need to do these things, which <BR>is none of their =
business."<BR><BR><BR>Some of the Adobe techs mentioned that what the =
reader=20
really needed to fix <BR>the activation problem was "Patch 2.70."=20
Unfortunately, it seems Patch 2.70 <BR>is not provided to just any old =
Acrobat=20
customer, and the reader had to <BR>supplicate his way up the support =
ladder=20
to find someone who could authorize <BR>sending it to him. "I finally =
get to=20
the right guy and he asks me why I need <BR>it and why I can't stop =
mirroring=20
and defragging and using Ghost. Finally he <BR>says he'll escalate the =
issue=20
and I'll have an e-mail in 24 hours. Next day <BR>there's no e-mail so =
I call=20
back. It was never escalated and I have to start <BR>the process of =
filing to=20
get the patch all over again."<BR><BR><BR>The reader is a stubborn =
man,=20
though, and he eventually prevailed upon Adobe <BR>to send him Patch =
2.70. It=20
didn't help. Several more weeks of escalations to <BR>supervisors and =
higher=20
levels of Adobe support have followed, without <BR>success. Last week =
Adobe=20
promised to send him a copy of Acrobat - presumably <BR>the corporate =
version=20
- that would get around the problem. But at last <BR>report it still =
hasn't=20
shown, so the reader's copy of Acrobat 8 remains=20
<BR>deactivated.<BR><BR><BR>"The amount of time, support, and money =
that Adobe=20
and I have wasted on this <BR>is crazy," the reader wrote. "I =
understand=20
protecting your product, but <BR>these people have gone way overboard =
with=20
this activation that's tied so <BR>closely to the hardware that you =
can't do=20
anything that doesn't upset it. <BR>Many people back up, restore, =
defrag and=20
mirror disks and many more will do <BR>so as the prices come down. I =
think=20
Adobe needs to clean some management <BR>house, toss out this stupid=20
activation process, and get something that works <BR>instead of the=20
runaround."<BR><BR></BLOCKQUOTE></BODY></HTML>
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