Text 16947, 407 rader
Skriven 2007-02-27 14:49:20 av Rich (1:379/45)
Kommentar till text 16945 av Rich Gauszka (1:379/45)
Ärende: Re: Adobe 8 Activation nightmare
=========================================
From: "Rich" <@>
This is a multi-part message in MIME format.
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This is neither a content nor a service which is one reason I =
questioned the use of DRM. I think the new subject is appropriate.
Rich
"Rich Gauszka" <gauszka@-nospam-hotmail.com> wrote in message =
news:45e4b05e$1@w3.nls.net...
It's an inane activation scheme. From Microsoft's own definition one=20
could make the case that Adobe's activation is a content owner setting =
the business rules of a file ( a program in this case ). Most would =
use=20
'activation' for clarity in this context - so Subject changed
http://www.microsoft.com/security/glossary.mspx#d
digital rights management (DRM)
Any technology used to protect the interests of owners of content and=20
services (such as copyright owners). Typically, authorized recipients =
or=20
users must acquire a license in order to consume the protected=20
material=97files, music, movies=97according to the rights or business =
rules=20
set by the content owner.
Rich wrote:
> What does this have to do with DRM? Or do you use DRM for =
everything=20
> from actual DRM to encrypted email to password protected ZIP files =
to=20
> SSL/TLS?
> =20
> Rich
> =20
>=20
> "Rich Gauszka" <gauszka@dontspamhotmail.com
> <mailto:gauszka@dontspamhotmail.com>> wrote in message
> news:45e4792a$1@w3.nls.net...
> Adobe - If you use a disk defragger the activation doesn't like =
it?
>=20
> =
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
> when it comes to stupid IT designs as far as the activation =
issues I
> encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, =
because the
> demos and features looked great. After installing it, I didn't
> really use it
> for a few months. Then I went to use it and it said it was not
> activated."
>=20
>=20
> When the reader went to the menu, he was puzzled to see both the
> "Activate'
> and "Deactivate' buttons turned off. "Seems stupid -- shouldn't =
one
> always
> be highlighted?" the reader wondered. "After calling in, Adobe =
told
> me to
> run the repair function. I did, and it worked for one day, and =
then
> it was
> deactivated again and both buttons were off again. I called =
again
> and waited
> on hold forever to be told to uninstall and reinstall. So I
> uninstalled and
> it deactivated. I went to reinstall and it said I did not have =
an
> original
> product to upgrade from. Wow, like I'm supposed to keep all
> hundred-plus key
> codes I've ever had from Adobe. So after about 3 more people and =
a
> lot more
> time on the phone I got around the installation and activated =
again
> with a
> temp key. Then within hours it deactivated again."
>=20
>=20
> The reader then entered a support nightmare from which he is yet =
to
> awaken.
> For weeks on end, tech after tech would tell him to run the =
repair
> function
> and reinstall. When that wouldn't work, the techs would begin
> speculating as
> to what changes he should make to him computer to placate the
> activation
> gods. "Gee, the guy would say, why do you need to mirror your =
hard
> drive?"
> the reader wrote. "Then they send me to another and the guy =
says,
> gee, if
> you upgrade or restore your drive, or change your configuration, =
or
> backup
> to Ghost, or use a RAID array, or use a disk defragger, the =
activation
> doesn't like it. Then they start asking why I need to do these
> things, which
> is none of their business."
>=20
>=20
> Some of the Adobe techs mentioned that what the reader really =
needed
> to fix
> the activation problem was "Patch 2.70." Unfortunately, it seems
> Patch 2.70
> is not provided to just any old Acrobat customer, and the reader =
had to
> supplicate his way up the support ladder to find someone who =
could
> authorize
> sending it to him. "I finally get to the right guy and he asks =
me
> why I need
> it and why I can't stop mirroring and defragging and using =
Ghost.
> Finally he
> says he'll escalate the issue and I'll have an e-mail in 24 =
hours.
> Next day
> there's no e-mail so I call back. It was never escalated and I =
have
> to start
> the process of filing to get the patch all over again."
>=20
>=20
> The reader is a stubborn man, though, and he eventually =
prevailed
> upon Adobe
> to send him Patch 2.70. It didn't help. Several more weeks of
> escalations to
> supervisors and higher levels of Adobe support have followed, =
without
> success. Last week Adobe promised to send him a copy of Acrobat =
-
> presumably
> the corporate version - that would get around the problem. But =
at last
> report it still hasn't shown, so the reader's copy of Acrobat 8 =
remains
> deactivated.
>=20
>=20
> "The amount of time, support, and money that Adobe and I have =
wasted
> on this
> is crazy," the reader wrote. "I understand protecting your =
product, but
> these people have gone way overboard with this activation that's
> tied so
> closely to the hardware that you can't do anything that doesn't
> upset it.
> Many people back up, restore, defrag and mirror disks and many =
more
> will do
> so as the prices come down. I think Adobe needs to clean some
> management
> house, toss out this stupid activation process, and get =
something
> that works
> instead of the runaround."
>
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<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2> This is neither a content =
nor a=20
service which is one reason I questioned the use of DRM. I think = the
new=20
subject is appropriate.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Rich</FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Rich Gauszka" <<A=20
=
href=3D"mailto:gauszka@-nospam-hotmail.com">gauszka@-nospam-hotmail.com</=
A>>=20
wrote in message <A=20
=
href=3D"news:45e4b05e$1@w3.nls.net">news:45e4b05e$1@w3.nls.net</A>...</DI=
V>It's=20
an inane activation scheme. From Microsoft's own definition one =
<BR>could make=20
the case that Adobe's activation is a content owner setting <BR>the =
business=20
rules of a file ( a program in this case ). Most would use =
<BR>'activation'=20
for clarity in this context - so Subject changed<BR><BR><A=20
=
href=3D"http://www.microsoft.com/security/glossary.mspx#d">http://www.mic=
rosoft.com/security/glossary.mspx#d</A><BR><BR>digital=20
rights management (DRM)<BR><BR>Any technology used to protect the =
interests of=20
owners of content and <BR>services (such as copyright owners). =
Typically,=20
authorized recipients or <BR>users must acquire a license in order to =
consume=20
the protected <BR>material=97files, music, movies=97according to the =
rights or=20
business rules <BR>set by the content owner.<BR><BR><BR>Rich=20
wrote:<BR>> What does this have to do with =
DRM? Or=20
do you use DRM for everything <BR>> from actual DRM to encrypted =
email to=20
password protected ZIP files to <BR>> SSL/TLS?<BR>> =
<BR>>=20
Rich<BR>> <BR>> <BR>> "Rich =
Gauszka"=20
<<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">gauszka@dontspamhotmail.com</=
A><BR>> =20
<<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">mailto:gauszka@dontspamhotmai=
l.com</A>>>=20
wrote in message<BR>> <A=20
=
href=3D"news:45e4792a$1@w3.nls.net">news:45e4792a$1@w3.nls.net</A>...<BR>=
> =20
Adobe - If you use a disk defragger the activation doesn't like =
it?<BR>>=20
<BR>> <A=20
=
href=3D"http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac=
tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba=
t_activat.html</A><BR>> =20
when it comes to stupid IT designs as far as the activation issues=20
I<BR>> encountered with Adobe. I upgraded =
from=20
Acrobat 7.0 to 8.0, because the<BR>> demos =
and=20
features looked great. After installing it, I=20
didn't<BR>> really use=20
it<BR>> for a few months. Then I went to =
use it and=20
it said it was not<BR>> activated."<BR>> =
<BR>> <BR>> When the reader went to the =
menu, he=20
was puzzled to see both the<BR>> =20
"Activate'<BR>> and "Deactivate' buttons =
turned=20
off. "Seems stupid -- shouldn't one<BR>> =20
always<BR>> be highlighted?" the reader =
wondered.=20
"After calling in, Adobe told<BR>> me=20
to<BR>> run the repair function. I did, and =
it=20
worked for one day, and then<BR>> it=20
was<BR>> deactivated again and both buttons =
were=20
off again. I called again<BR>> and=20
waited<BR>> on hold forever to be told to =
uninstall=20
and reinstall. So I<BR>> uninstalled=20
and<BR>> it deactivated. I went to =
reinstall and it=20
said I did not have an<BR>> =20
original<BR>> product to upgrade from. Wow, =
like=20
I'm supposed to keep all<BR>> hundred-plus=20
key<BR>> codes I've ever had from Adobe. So =
after=20
about 3 more people and a<BR>> lot=20
more<BR>> time on the phone I got around =
the=20
installation and activated again<BR>> with=20
a<BR>> temp key. Then within hours it =
deactivated=20
again."<BR>> <BR>> <BR>> The reader =
then=20
entered a support nightmare from which he is yet=20
to<BR>> =
awaken.<BR>> For=20
weeks on end, tech after tech would tell him to run the=20
repair<BR>> =20
function<BR>> and reinstall. When that =
wouldn't=20
work, the techs would begin<BR>> =
speculating=20
as<BR>> to what changes he should make to =
him=20
computer to placate the<BR>> =20
activation<BR>> gods. "Gee, the guy would =
say, why=20
do you need to mirror your hard<BR>> =20
drive?"<BR>> the reader wrote. "Then they =
send me=20
to another and the guy says,<BR>> gee,=20
if<BR>> you upgrade or restore your drive, =
or=20
change your configuration, or<BR>> =20
backup<BR>> to Ghost, or use a RAID array, =
or use a=20
disk defragger, the activation<BR>> doesn't =
like=20
it. Then they start asking why I need to do=20
these<BR>> things,=20
which<BR>> is none of their =
business."<BR>>=20
<BR>> <BR>> Some of the Adobe techs =
mentioned=20
that what the reader really needed<BR>> to=20
fix<BR>> the activation problem was "Patch =
2.70."=20
Unfortunately, it seems<BR>> Patch=20
2.70<BR>> is not provided to just any old =
Acrobat=20
customer, and the reader had to<BR>> =
supplicate his=20
way up the support ladder to find someone who=20
could<BR>> =20
authorize<BR>> sending it to him. "I =
finally get to=20
the right guy and he asks me<BR>> why I=20
need<BR>> it and why I can't stop mirroring =
and=20
defragging and using Ghost.<BR>> Finally=20
he<BR>> says he'll escalate the issue and =
I'll have=20
an e-mail in 24 hours.<BR>> Next=20
day<BR>> there's no e-mail so I call back. =
It was=20
never escalated and I have<BR>> to=20
start<BR>> the process of filing to get the =
patch=20
all over again."<BR>> <BR>> <BR>> The =
reader=20
is a stubborn man, though, and he eventually=20
prevailed<BR>> upon=20
Adobe<BR>> to send him Patch 2.70. It =
didn't help.=20
Several more weeks of<BR>> escalations=20
to<BR>> supervisors and higher levels of =
Adobe=20
support have followed, without<BR>> =
success. Last=20
week Adobe promised to send him a copy of Acrobat=20
-<BR>> =
presumably<BR>> =20
the corporate version - that would get around the problem. But at=20
last<BR>> report it still hasn't shown, so =
the=20
reader's copy of Acrobat 8 remains<BR>> =20
deactivated.<BR>> <BR>> <BR>> "The =
amount of=20
time, support, and money that Adobe and I have=20
wasted<BR>> on =
this<BR>> =20
is crazy," the reader wrote. "I understand protecting your product,=20
but<BR>> these people have gone way =
overboard with=20
this activation that's<BR>> tied=20
so<BR>> closely to the hardware that you =
can't do=20
anything that doesn't<BR>> upset=20
it.<BR>> Many people back up, restore, =
defrag and=20
mirror disks and many more<BR>> will=20
do<BR>> so as the prices come down. I think =
Adobe=20
needs to clean some<BR>> =20
management<BR>> house, toss out this stupid =
activation process, and get something<BR>> =
that=20
works<BR>> instead of the=20
runaround."<BR>></BLOCKQUOTE></BODY></HTML>
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