Text 16954, 615 rader
Skriven 2007-02-27 17:47:58 av Rich (1:379/45)
Kommentar till text 16949 av Rich Gauszka (1:379/45)
Ärende: Re: Adobe 8 Activation nightmare
=========================================
From: "Rich" <@>
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It's not just DRM and this, it's DRM and anything people want to =
complain about that can be stretched to garner more support. Broadly I = see
it used for anything that restricts access, copying, or similar. I = think
people believe they will get more sympathy for their position from = a certain
audience if they apply the term DRM than if they are honest.
Rich
"Rich Gauszka" <gauszka@-nospam-hotmail.com> wrote in message =
news:45e4b899@w3.nls.net...
I understand the point you are making. Unfortunately, like it or not,=20
DRM and Activation are starting to be used interchangeably in everyday =
use ( as in the Infoworld Gripeline blog )
Rich wrote:
> This is neither a content nor a service which is one reason I=20
> questioned the use of DRM. I think the new subject is appropriate.
> =20
> Rich
> =20
>=20
> "Rich Gauszka" <gauszka@-nospam-hotmail.com
> <mailto:gauszka@-nospam-hotmail.com>> wrote in message
> news:45e4b05e$1@w3.nls.net...
> It's an inane activation scheme. From Microsoft's own definition =
one
> could make the case that Adobe's activation is a content owner =
setting
> the business rules of a file ( a program in this case ). Most =
would use
> 'activation' for clarity in this context - so Subject changed
>=20
> http://www.microsoft.com/security/glossary.mspx#d
>=20
> digital rights management (DRM)
>=20
> Any technology used to protect the interests of owners of =
content and
> services (such as copyright owners). Typically, authorized
> recipients or
> users must acquire a license in order to consume the protected
> material=97files, music, movies=97according to the rights or =
business rules
> set by the content owner.
>=20
>=20
> Rich wrote:
> > What does this have to do with DRM? Or do you use DRM for
> everything
> > from actual DRM to encrypted email to password protected ZIP
> files to
> > SSL/TLS?
> >=20
> > Rich
> >=20
> >
> > "Rich Gauszka" <gauszka@dontspamhotmail.com
> <mailto:gauszka@dontspamhotmail.com>
> > <mailto:gauszka@dontspamhotmail.com>> wrote in message
> > news:45e4792a$1@w3.nls.net...
> > Adobe - If you use a disk defragger the activation =
doesn't
> like it?
> >
> > =20
> =
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
> > when it comes to stupid IT designs as far as the =
activation
> issues I
> > encountered with Adobe. I upgraded from Acrobat 7.0 to =
8.0,
> because the
> > demos and features looked great. After installing it, I =
didn't
> > really use it
> > for a few months. Then I went to use it and it said it =
was not
> > activated."
> >
> >
> > When the reader went to the menu, he was puzzled to see =
both the
> > "Activate'
> > and "Deactivate' buttons turned off. "Seems stupid --
> shouldn't one
> > always
> > be highlighted?" the reader wondered. "After calling in,
> Adobe told
> > me to
> > run the repair function. I did, and it worked for one =
day,
> and then
> > it was
> > deactivated again and both buttons were off again. I =
called again
> > and waited
> > on hold forever to be told to uninstall and reinstall. So =
I
> > uninstalled and
> > it deactivated. I went to reinstall and it said I did not =
have an
> > original
> > product to upgrade from. Wow, like I'm supposed to keep =
all
> > hundred-plus key
> > codes I've ever had from Adobe. So after about 3 more =
people
> and a
> > lot more
> > time on the phone I got around the installation and =
activated
> again
> > with a
> > temp key. Then within hours it deactivated again."
> >
> >
> > The reader then entered a support nightmare from which he =
is
> yet to
> > awaken.
> > For weeks on end, tech after tech would tell him to run =
the
> repair
> > function
> > and reinstall. When that wouldn't work, the techs would =
begin
> > speculating as
> > to what changes he should make to him computer to placate =
the
> > activation
> > gods. "Gee, the guy would say, why do you need to mirror =
your
> hard
> > drive?"
> > the reader wrote. "Then they send me to another and the =
guy says,
> > gee, if
> > you upgrade or restore your drive, or change your
> configuration, or
> > backup
> > to Ghost, or use a RAID array, or use a disk defragger, =
the
> activation
> > doesn't like it. Then they start asking why I need to do =
these
> > things, which
> > is none of their business."
> >
> >
> > Some of the Adobe techs mentioned that what the reader =
really
> needed
> > to fix
> > the activation problem was "Patch 2.70." Unfortunately, =
it seems
> > Patch 2.70
> > is not provided to just any old Acrobat customer, and the
> reader had to
> > supplicate his way up the support ladder to find someone =
who
> could
> > authorize
> > sending it to him. "I finally get to the right guy and he =
asks me
> > why I need
> > it and why I can't stop mirroring and defragging and =
using Ghost.
> > Finally he
> > says he'll escalate the issue and I'll have an e-mail in =
24
> hours.
> > Next day
> > there's no e-mail so I call back. It was never escalated =
and
> I have
> > to start
> > the process of filing to get the patch all over again."
> >
> >
> > The reader is a stubborn man, though, and he eventually =
prevailed
> > upon Adobe
> > to send him Patch 2.70. It didn't help. Several more =
weeks of
> > escalations to
> > supervisors and higher levels of Adobe support have =
followed,
> without
> > success. Last week Adobe promised to send him a copy of =
Acrobat -
> > presumably
> > the corporate version - that would get around the =
problem.
> But at last
> > report it still hasn't shown, so the reader's copy of =
Acrobat
> 8 remains
> > deactivated.
> >
> >
> > "The amount of time, support, and money that Adobe and I =
have
> wasted
> > on this
> > is crazy," the reader wrote. "I understand protecting =
your
> product, but
> > these people have gone way overboard with this activation =
that's
> > tied so
> > closely to the hardware that you can't do anything that =
doesn't
> > upset it.
> > Many people back up, restore, defrag and mirror disks and
> many more
> > will do
> > so as the prices come down. I think Adobe needs to clean =
some
> > management
> > house, toss out this stupid activation process, and get =
something
> > that works
> > instead of the runaround."
> >
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<DIV><FONT face=3DArial size=3D2> It's not just DRM and =
this, it's DRM=20
and anything people want to complain about that can be stretched to = garner
more=20
support. Broadly I see it used for anything that restricts access, =
copying, or similar. I think people believe they will get more =
sympathy=20
for their position from a certain audience if they apply the term DRM = than
if=20
they are honest.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Rich</FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Rich Gauszka" <<A=20
=
href=3D"mailto:gauszka@-nospam-hotmail.com">gauszka@-nospam-hotmail.com</=
A>>=20
wrote in message <A=20
=
href=3D"news:45e4b899@w3.nls.net">news:45e4b899@w3.nls.net</A>...</DIV>I =
understand the point you are making. Unfortunately, like it or not, =
<BR>DRM=20
and Activation are starting to be used interchangeably in everyday =
<BR>use (=20
as in the Infoworld Gripeline blog )<BR><BR><BR>Rich=20
wrote:<BR>> This is neither a content nor a =
service which=20
is one reason I <BR>> questioned the use of DRM. I think the =
new=20
subject is appropriate.<BR>> <BR>> Rich<BR>> =
<BR>>=20
<BR>> "Rich Gauszka" <<A=20
=
href=3D"mailto:gauszka@-nospam-hotmail.com">gauszka@-nospam-hotmail.com</=
A><BR>> =20
<<A=20
=
href=3D"mailto:gauszka@-nospam-hotmail.com">mailto:gauszka@-nospam-hotmai=
l.com</A>>>=20
wrote in message<BR>> <A=20
=
href=3D"news:45e4b05e$1@w3.nls.net">news:45e4b05e$1@w3.nls.net</A>...<BR>=
> =20
It's an inane activation scheme. From Microsoft's own definition=20
one<BR>> could make the case that Adobe's=20
activation is a content owner setting<BR>> =
the=20
business rules of a file ( a program in this case ). Most would=20
use<BR>> 'activation' for clarity in this =
context -=20
so Subject changed<BR>> <BR>> <A=20
=
href=3D"http://www.microsoft.com/security/glossary.mspx#d">http://www.mic=
rosoft.com/security/glossary.mspx#d</A><BR>>=20
<BR>> digital rights management =
(DRM)<BR>>=20
<BR>> Any technology used to protect the =
interests=20
of owners of content and<BR>> services =
(such as=20
copyright owners). Typically, =
authorized<BR>> =20
recipients or<BR>> users must acquire a =
license in=20
order to consume the protected<BR>> =
material=97files,=20
music, movies=97according to the rights or business=20
rules<BR>> set by the content =
owner.<BR>>=20
<BR>> <BR>> Rich=20
wrote:<BR>> > =
What does=20
this have to do with DRM? Or do you use DRM=20
for<BR>> =20
everything<BR>> > from actual DRM =
to=20
encrypted email to password protected =
ZIP<BR>> =20
files to<BR>> >=20
SSL/TLS?<BR>> >=20
<BR>> >=20
Rich<BR>> >=20
<BR>> =20
><BR>> =
> "Rich=20
Gauszka" <<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">gauszka@dontspamhotmail.com</=
A><BR>> =20
<<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">mailto:gauszka@dontspamhotmai=
l.com</A>><BR>> =20
> <<A=20
=
href=3D"mailto:gauszka@dontspamhotmail.com">mailto:gauszka@dontspamhotmai=
l.com</A>>>=20
wrote in message<BR>> =20
> <A=20
=
href=3D"news:45e4792a$1@w3.nls.net">news:45e4792a$1@w3.nls.net</A>...<BR>=
> =20
> Adobe - If you use a disk defragger the=20
activation doesn't<BR>> like=20
it?<BR>> =20
><BR>> > =20
<BR>> <A=20
=
href=3D"http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac=
tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba=
t_activat.html</A><BR>> =20
> when it comes to stupid IT designs as far =
as the=20
activation<BR>> issues=20
I<BR>> > =20
encountered with Adobe. I upgraded from Acrobat 7.0 to=20
8.0,<BR>> because=20
the<BR>> > =
demos=20
and features looked great. After installing it, I=20
didn't<BR>> =
> =20
really use it<BR>> =20
> for a few months. Then I went to use it =
and it=20
said it was not<BR>> =20
> =
activated."<BR>> =20
><BR>> =20
><BR>> =
> When=20
the reader went to the menu, he was puzzled to see both=20
the<BR>> > =
"Activate'<BR>> =
> =20
and "Deactivate' buttons turned off. "Seems stupid=20
--<BR>> shouldn't=20
one<BR>> > =
always<BR>> =
> be=20
highlighted?" the reader wondered. "After calling=20
in,<BR>> Adobe=20
told<BR>> =
> me=20
to<BR>> > =
run the=20
repair function. I did, and it worked for one=20
day,<BR>> and=20
then<BR>> =
> it=20
was<BR>> > =
deactivated again and both buttons were off again. I called=20
again<BR>> =
> and=20
waited<BR>> =
> on=20
hold forever to be told to uninstall and reinstall. So=20
I<BR>> > =20
uninstalled and<BR>> =20
> it deactivated. I went to reinstall and =
it said I=20
did not have an<BR>> =20
> =
original<BR>> =20
> product to upgrade from. Wow, like I'm =
supposed=20
to keep all<BR>> =
> =20
hundred-plus key<BR>> =20
> codes I've ever had from Adobe. So after =
about 3=20
more people<BR>> and=20
a<BR>> > =
lot=20
more<BR>> =
> time=20
on the phone I got around the installation and=20
activated<BR>> =20
again<BR>> =
> with=20
a<BR>> > =
temp key.=20
Then within hours it deactivated =
again."<BR>> =20
><BR>> =20
><BR>> =
> The=20
reader then entered a support nightmare from which he=20
is<BR>> yet=20
to<BR>> > =20
awaken.<BR>> =
> For=20
weeks on end, tech after tech would tell him to run=20
the<BR>> =20
repair<BR>> =
> =20
function<BR>> =
> =20
and reinstall. When that wouldn't work, the techs would=20
begin<BR>> =
> =20
speculating as<BR>> =20
> to what changes he should make to him =
computer to=20
placate the<BR>> =
> =20
activation<BR>> =
> =20
gods. "Gee, the guy would say, why do you need to mirror=20
your<BR>> =20
hard<BR>> =
> =20
drive?"<BR>> =
> the=20
reader wrote. "Then they send me to another and the guy=20
says,<BR>> =
> gee,=20
if<BR>> > =
you=20
upgrade or restore your drive, or change =
your<BR>> =20
configuration, or<BR>> =20
> =
backup<BR>> =20
> to Ghost, or use a RAID array, or use a =
disk=20
defragger, the<BR>> =20
activation<BR>> =
> =20
doesn't like it. Then they start asking why I need to do=20
these<BR>> =
> =20
things, which<BR>> =20
> is none of their=20
business."<BR>> =20
><BR>> =20
><BR>> =
> Some=20
of the Adobe techs mentioned that what the reader=20
really<BR>> =20
needed<BR>> =
> to=20
fix<BR>> > =
the=20
activation problem was "Patch 2.70." Unfortunately, it=20
seems<BR>> =
> Patch=20
2.70<BR>> =
> is not=20
provided to just any old Acrobat customer, and=20
the<BR>> reader had=20
to<BR>> > =20
supplicate his way up the support ladder to find someone=20
who<BR>> =20
could<BR>> =
> =20
authorize<BR>> =
> =20
sending it to him. "I finally get to the right guy and he asks=20
me<BR>> > =
why I=20
need<BR>> =
> it and=20
why I can't stop mirroring and defragging and using=20
Ghost.<BR>> =
> =20
Finally he<BR>> =
> =20
says he'll escalate the issue and I'll have an e-mail in=20
24<BR>> =20
hours.<BR>> =
> Next=20
day<BR>> > =
there's=20
no e-mail so I call back. It was never escalated=20
and<BR>> I=20
have<BR>> =
> to=20
start<BR>> =
> the=20
process of filing to get the patch all over=20
again."<BR>> =20
><BR>> =20
><BR>> =
> The=20
reader is a stubborn man, though, and he eventually=20
prevailed<BR>> =
> =20
upon Adobe<BR>> =
> =20
to send him Patch 2.70. It didn't help. Several more weeks=20
of<BR>> > =20
escalations to<BR>> =20
> supervisors and higher levels of Adobe =
support=20
have followed,<BR>> =20
without<BR>> =
> =20
success. Last week Adobe promised to send him a copy of Acrobat=20
-<BR>> > =20
presumably<BR>> =
> =20
the corporate version - that would get around the=20
problem.<BR>> But at=20
last<BR>> =
> report=20
it still hasn't shown, so the reader's copy of=20
Acrobat<BR>> 8=20
remains<BR>> =
> =20
deactivated.<BR>> =20
><BR>> =20
><BR>> =
> "The=20
amount of time, support, and money that Adobe and I=20
have<BR>> =20
wasted<BR>> =
> on=20
this<BR>> =
> is=20
crazy," the reader wrote. "I understand protecting=20
your<BR>> product,=20
but<BR>> > =
these=20
people have gone way overboard with this activation=20
that's<BR>> =
> tied=20
so<BR>> > =
closely=20
to the hardware that you can't do anything that=20
doesn't<BR>> =
> =20
upset it.<BR>> =
> =20
Many people back up, restore, defrag and mirror disks=20
and<BR>> many=20
more<BR>> =
> will=20
do<BR>> > =
so as=20
the prices come down. I think Adobe needs to clean=20
some<BR>> =
> =20
management<BR>> =
> =20
house, toss out this stupid activation process, and get=20
something<BR>> =
> =20
that works<BR>> =
> =20
instead of the runaround."<BR>> =20
></BLOCKQUOTE></BODY></HTML>
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