Text 5834, 249 rader
Skriven 2005-07-09 22:09:12 av Rich (1:379/45)
Kommentar till text 5831 av Ellen K. (1:379/45)
Ärende: Re: Productivity
========================
From: "Rich" <@>
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They don't have to understand how things work to appreciate the =
difference.
My father is similar to the user you remember. He doesn't understand =
why his computer is slow though he knows he wants a faster one. I have = no
idea why but he thinks that more free disk space will help = performance. He
switched from dial-up to DSL because someone told him = it would make things
faster which it would if the network was his = bottleneck. In his case the
issue is RAM which he doesn't really = understand.
It's not that his computer is that slow. It is a little slower than =
it was in the past because he is running more software now. Still, it's =
running at a speed with which he used to be satisfied but seeing other = faster
computers has planted the seed of desire in his mind.
Anyway, my point is that my father has no idea why his computer =
performs the way it does but he knows that a new computer would perform =
faster and it would because new computers have more RAM and faster = components
then his current computer. Specifically, my father's = complaints about
performance all related to response time. It doesn't = matter that he composes
and reads email or web pages at the same speed = he always has. What he
notices is the time from his click to completion = of the operation whether
starting an app or clicking on a link in a web = page.
Rich
"Ellen K." <72322.1016@compuserve.com> wrote in message =
news:bs91d1tlmak2r8o791s84dcn92bfktv76f@4ax.com...
But the average user has no idea what makes "the computer" faster or
slower. I remember a user at a client a few years ago saying he =
wanted
to get a new computer because surfing the net was too slow. I =
explained
to him that how fast he would see a web page had nothing to do with =
the
"speed" of his computer, but I don't think he believed me.
On Fri, 8 Jul 2005 01:52:31 -0700, "Rich" <@> wrote in message
<42ce3d79@w3.nls.net>:
> I think you may be mixing two related areas. I don't believe =
people value time linearly. The difference between one second and two = second
response times can be very noticable and have a significant = affect on the
user's perception and satisfaction. In my earlier example = I had the user
than take 60 seconds on consuming the results before = repeating the operation.
At that level the difference is 61 seconds vs. = 62 seconds. It may be a
valid business decision that 61 seconds is not = worth much more in cost than
62 seconds. The user of the faster system = though may have measurably higher
satisfaction. Many users, = particularly for personal use, may value
satisfaction more highly than = you or maybe your satisfaction is high enough.
My point is that this = satisfaction from responsiveness is distinct from the
time (limited or = not) spent on a task. I believe this is one reason people
desire and = enjoy ever faster computers.
>
>Rich
>
> "Don Hills" <dmhills@attglobal.net> wrote in message =
news:w3hzCtgaXeAb092yn@attglobal.net...
> In article <42ce0b78@w3.nls.net>, "Rich" <@> wrote:
> > I can't speak for everyone but I expect ordinary users value a =
CPU
> >for its peak performance and responsiveness not the steady state =
and
> >throughput. When you make a claim that some specific speed is all =
that
> >they need you are making a claim on the value of that user's time. =
When
> >a user clicks a button or similar, they want the computer respond
> >immediately.
>
> Agreed. "Transient" response as you defined above was my criteria =
for
> "fast enough" in my post. One reason I've felt no need to upgrade =
my
> mail/news machine is because it is responds essentially instantly =
to my
> input. I can be very productive with it, and I do value my time - I =
have a
> limited amount of time in a day to spend on mail and news. The =
faster I can
> do it, the more value I get from it.
>
> --=20
> Don Hills (dmhills at attglobaldotnet) Wellington, New =
Zealand
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<DIV><FONT face=3DArial size=3D2> They don't have to =
understand how=20
things work to appreciate the difference.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2> My father is similar to =
the user you=20
remember. He doesn't understand why his computer is slow though he =
knows=20
he wants a faster one. I have no idea why but he thinks that=20
more free disk space will help performance. He switched from =
dial-up=20
to DSL because someone told him it would make things faster which it = would
if=20
the network was his bottleneck. In his case the issue is RAM which =
he=20
doesn't really understand.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2> It's not that his computer =
is that=20
slow. It is a little slower than it was in the past because he is =
running=20
more software now. Still, it's running at a speed with = which he
used=20
to be satisfied but seeing other faster computers has planted the seed = of
desire=20
in his mind.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2> Anyway, my point is that my =
father has no=20
idea why his computer performs the way it does but he knows that a new =
computer=20
would perform faster and it would because new computers have more RAM = and
faster=20
components then his current computer. Specifically, my father's =
complaints=20
about performance all related to response time. It doesn't matter = that
he=20
composes and reads email or web pages at the same speed he always =
has. =20
What he notices is the time from his click to completion of the = operation=20
whether starting an app or clicking on a link in a web = page.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Rich</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Ellen K." <<A=20
=
href=3D"mailto:72322.1016@compuserve.com">72322.1016@compuserve.com</A>&g=
t;=20
wrote in message <A=20
=
href=3D"news:bs91d1tlmak2r8o791s84dcn92bfktv76f@4ax.com">news:bs91d1tlmak=
2r8o791s84dcn92bfktv76f@4ax.com</A>...</DIV>But=20
the average user has no idea what makes "the computer" faster=20
or<BR>slower. I remember a user at a client a few years =
ago saying=20
he wanted<BR>to get a new computer because surfing the net was too =
slow. =20
I explained<BR>to him that how fast he would see a web page had =
nothing to do=20
with the<BR>"speed" of his computer, but I don't think he believed=20
me.<BR><BR>On Fri, 8 Jul 2005 01:52:31 -0700, "Rich" <@> wrote =
in=20
message<BR><<A=20
=
href=3D"mailto:42ce3d79@w3.nls.net">42ce3d79@w3.nls.net</A>>:<BR><BR>&=
gt; =20
I think you may be mixing two related areas. I don't believe =
people=20
value time linearly. The difference between one second and two =
second=20
response times can be very noticable and have a significant affect on =
the=20
user's perception and satisfaction. In my earlier example I had =
the user=20
than take 60 seconds on consuming the results before repeating the=20
operation. At that level the difference is 61 seconds vs. 62=20
seconds. It may be a valid business decision that 61 seconds is =
not=20
worth much more in cost than 62 seconds. The user of the faster =
system=20
though may have measurably higher satisfaction. Many users, =
particularly=20
for personal use, may value satisfaction more highly than you or maybe =
your=20
satisfaction is high enough. My point is that this satisfaction =
from=20
responsiveness is distinct from the time (limited or not) spent on a=20
task. I believe this is one reason people desire and enjoy ever =
faster=20
computers.<BR>><BR>>Rich<BR>><BR>> "Don Hills" =
<<A=20
href=3D"mailto:dmhills@attglobal.net">dmhills@attglobal.net</A>> =
wrote in=20
message <A=20
=
href=3D"news:w3hzCtgaXeAb092yn@attglobal.net">news:w3hzCtgaXeAb092yn@attg=
lobal.net</A>...<BR>> =20
In article <<A=20
href=3D"mailto:42ce0b78@w3.nls.net">42ce0b78@w3.nls.net</A>>, =
"Rich"=20
<@> wrote:<BR>> > I can't speak for =
everyone but=20
I expect ordinary users value a CPU<BR>> >for its peak =
performance=20
and responsiveness not the steady state and<BR>> =20
>throughput. When you make a claim that some specific speed =
is all=20
that<BR>> >they need you are making a claim on the value =
of that=20
user's time. When<BR>> >a user clicks a button or =
similar,=20
they want the computer respond<BR>> =20
>immediately.<BR>><BR>> Agreed. "Transient" response as =
you=20
defined above was my criteria for<BR>> "fast enough" in my =
post. One=20
reason I've felt no need to upgrade my<BR>> mail/news machine =
is=20
because it is responds essentially instantly to my<BR>> =
input. I can=20
be very productive with it, and I do value my time - I have =
a<BR>> =20
limited amount of time in a day to spend on mail and news. The faster =
I=20
can<BR>> do it, the more value I get from =
it.<BR>><BR>> =20
-- <BR>> Don Hills (dmhills at=20
attglobaldotnet) Wellington, New=20
Zealand<BR></BLOCKQUOTE></BODY></HTML>
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