Text 330, 234 rader
Skriven 2006-05-10 12:10:00 av James Bradley (1:134/77.0)
Kommentar till en text av Ardith Hinton
Ärende: Second Thoughts
Ardith Hinton wrote James Bradley on 05-06-06 17:46
AH> Thankyou.... :-)
De nada. <-;
AH> I see you understand & appreciate
AH> metaphor. That tells me there's an "intuitive"
Allow me to review.
Basic learning styles:
Perception -P Reserves final J, but acts on initial info
Judgment -J Snaps to conclusions early, rote eductn.
Minor - Subsets <?>
Intuitive Knows about icebergs <L>
Sensation -S Tactile
Sheesh... It seems like I should be able to fill a few pages by now. Anyway,
how's that for encapsulation? I know I'm sticking too much to the dictionary
AH> component to your reasoning style. It involves
AH> wholistic thinking, which is difficult to
AH> describe but which for me is often most
AH> noticeable by its absence. Here are some
AH> examples of the latter which you may also find
AH> 1) Years ago, just after buying a car, I
AH> returned to the dealer to have some warranty
AH> work done & mentioned a problem with a seat
AH> adjusting lever. The guy who attended to me
AH> wiggled the lever & said (rather impatiently)
AH> "What's wrong with that??" I said "Okay... now
AH> try moving the seat." I could have told him
AH> from the outset that the seat wouldn't budge
AH> when I used the lever. But in my experience
AH> people like him don't understand subordinate
AH> clauses. They process information on a concrete
AH> level one fact at a time ("He shoots! He
Subordinate who? <LOL> I'm going to defent the grey-coller industry now. I'm
not avaiding the topic that was eloquently discribed, but I think I might be
able to demistify some of their aproaches.
I *just* had a conversation with mom, about her car, its warranty, and how she
approaches the service administration. I think you can factor in my mom to the
subordinate BS that these guys put up with, and that they attempt to disperce.
If you can imagine the last ten customers he put up with, "The back seat
rattles." "The passenger power-window is slower than the drivers." That sort of
thing. Chances are he may not have started out being less than holistic, but
grew into it as the pressures of being a service technician wears thin.
My first full time job was with a fella that left his work as a certified
mechanic. When I mentioned that he could always go back to that to earn a wage,
he said emphatically, "No, I can't."
Equally, your complaint was legitimate, and you could have explained it fully
if the mechanic wasn't so hot to prove you wrong, but try to imagine some of
the dreams he must have at night about the petty complainers he must get in his
line of work. You and I know how the service industry should work, but... An
old neighbor was a auto-body mechanic, and told me about some of the characters
he used to work with, and what they'd do to their difficult customers' cars.
Factor in the clientel, and you may understand more their mindset.
AH> 2) More recently, Dallas & I noticed that our
AH> clothes dryer often stopped in mid-cycle. We
AH> didn't know whether the thermostat or the timer
AH> was faulty, and consulted the experts. They
AH> didn't know either. They took it to the
AH> workshop ... and later phoned to tell us they'd
AH> kept it running for eight hours with no problem.
AH> I asked whether they'd tried putting wet
AH> laundry in it. They hadn't thought of that.
AH> But a clothes dryer which doesn't dry clothes
AH> isn't much use to me, is it? While I can
AH> chuckle over incidents like these, I find it
AH> rather disturbing at times how many people there
AH> are who don't seem to notice whether a thing or
AH> idea works as advertised if it looks good on the
AH> surface... (sigh).
I don't mean to rain on a parade here, and your information was better than
instructional in getting your point across. I guess after being on the other
side of the bench, I can better understand their 'incomplete' processes. You,
had a pretty good handle on the first stages of troubleshooting, but that is
*very* much an exception. Usually, a customer just says it stops, or it doesn't
work, and then they play stupid. I guess that's why I pointed out a perpetual
perception addict, that they are more wishy-washy than decisive.
Again, the first step in troubleshooting, is to repeat the trouble. Because
they didn't think to load the drier full of wet clothes, tells me A) there
wasn't any handy, B) the problem should occur without a load. I'd like to
assume I would think to load it full of *something* after the failure refused
to appear, but I too likely wouldn't consider it as being a factor. Now that
you mention it, I'll be less likely to miss it, but...
I'll give an example. I was driving home one day, after rescuing a few doors
from the land-fill. As I started to drive home, my car started making noise as
soon as I hit 30Km/hr. I called the mechanic the next day, and took it in for
him to look at it. Nada... I found nothing loose on my cursory inspection the
night before, and indeed the noise was gone as I drove to his shop.
"Maybe a piece of dirt..." After an auction, I had to strap a box onto the
"headache rack", and sure enough, after I had cinched it down to the rain
channels, the noise came back. Until then, I was baffled, and I have worked on
millions of dollars worth of equipment, and a lot of that was to do with
Now, I'll give it to you, that the mechanic should have shut his mouth long
enough to hear your story, and the appliance guys/gals should likely posses
enough experience that a cloths dryer isn't designed to work for an eight hour
day without a load in it, but looking at their profession, as in most
situations a human is likely to find themselves in, can explain a lot of their
behaviors. It *is* too bad really, that a person can get so muddled up in a job
that is so against their type, but I guess there's always one in a crowd.
AH> ... and the perception component is what enables you
AH> to reserve judgement until you've collected a fair
AH> amount of data. You can & do make snap judgements
AH> if the situation calls for quick thinking but don't
Oh... Guess I eat my words now? <G>
AH> necessarily stop there. You may also enjoy open-
AH> ended questions where others seem to want immediate
JB> Well, even a perception of a situation has to occur
JB> after an assessment,
AH> If you approach something and/or
AH> somebody with the attitude that your initial
AH> judgement is a preliminary assessment... an idea
AH> which has not yet been thoroughly tested...
AH> you're leaving yourself open to change. I
AH> understand that because I do the same thing. A
AH> "J" person, however, might find it infuriating.
AH> "J" people enjoy the feeling of closure, and in
AH> general they don't reconsider a judgement which
AH> they've already made (or which they think you've
AH> already made). Sometimes they also infuriate
AH> folks like us when their attitude comes across
AH> as "My mind's made up... don't confuse me with
AH> facts!" or express their opinion as if it were
AH> written in stone, then do a complete 180 later
AH> without warning. :-)
Got ya. I really see how the interplay between styles can affect interpersonal
JB> so I think the interplay between the I and P is where
JB> most of my conflict comes from.
AH> Perhaps you meant "J" and "P"? In
That's what I *meant* to say. <L> BTW, the letter designation for intuitive
AH> this system of analysis the letter "I" stands
AH> for "introversion", which I'll get to later. A
AH> lot of conflict does arise in "J/P" interplay,
AH> however, and not only between individuals.
AH> Sometimes I wonder whether I did the right thing
AH> when I'd noticed something unusual going on in
AH> the neighbourhood & decided not to intervene.
Do I know that too well!
AH> Others say evil flourishes when good men do
AH> nothing but don't want us poking our noses into
AH> their affairs. I think you & I both want to do
AH> the right thing, but we don't get a lot of help
AH> from "J" people whose reasoning doesn't go very
AH> far below the surface. If they apparently say
AH> one thing & do another, and you ask them about
AH> it, they may tell you "That's different!" The
In seriousness, not in jest.
AH> issuing of such a pronouncement indicates that
AH> the conversation is over as far as they are
AH> concerned. They can't or won't explain how &
AH> why they think it's "different". No wonder
AH> we're confused! Their advice is often loaded
AH> with contradictions from our standpoint. Some
AH> of them probably just don't connect the dots,
AH> but one needs intuition to recognize that....
That's where it gets interesting, doesn't it? I mean the interpersonal dynamics
are a lot easier to understand, and I'm just scratching the surface.
JB> As I wrote about in my neighborhood incidences, the
JB> interplay between the two, helps us try to make sense
JB> out of seemingly non-sensible situations.
AH> For us, I think it does. Both of us
AH> are somewhere near the middle of the
AH> continuum... so we tend to feel a pull from both
AH> directions. Sometimes the first impression is
AH> the one we ultimately go with & sometimes
AH> "second thoughts" turn out to be more accurate.
It's the ability to reevaluate, is something we *expect* other to do, and
frustrating when they can't or won't, or if they fall short on the intuitive,
and are frustrated at themselves for not factoring in the unseen.
AH> We are striving for an appropriate balance. And
AH> the more data we factor in, the longer the
AH> processing may take as well.... :-)
That addresses the archeology reference. The more I think about it though, they
do have a black-and-white schedule to tell them when to dig, and when to cut
tail, I would imagine. Maybe a little flexibility is required, but I'm sure
there are prescribed a set amount of steps, that must be adhered to.
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